Terms of Service

1. Acceptance of these Terms

By accessing or using Foxhound, you agree to these Terms. If you are using Foxhound for a company, organisation, government body, or other legal entity, you represent that you have authority to bind that entity to these Terms.

These Terms form a legally binding agreement between you and Foxhound AI PTY LTD. If you do not agree, you must not access or use Foxhound.

2. Australia-based operation and governing framework

Foxhound AI PTY LTD operates Foxhound from Sydney, New South Wales, Australia. These Terms are designed to support operation under Australian law while also applying to users and customers located internationally.

To the maximum extent permitted by law, these Terms are governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of the courts of New South Wales and courts competent to hear appeals from them, unless a different forum is required by non-excludable law.

3. Services covered by these Terms

• the Foxhound website and related pages;
• Foxhound software, documentation, and deployment materials we make available;
• any hosted, managed, paid, subscription, trial, beta, enterprise, support, consulting, or implementation services;
• any business-to-business hosted Foxhound offering made available to companies, organisations, teams, or other professional users;
• community, waitlist, and account-related interactions.

4. Contracting entity and eligibility

These Terms are entered into with Foxhound AI PTY LTD. Hosted and paid services are offered only to businesses, organisations, government entities, and professional users acting in trade or commerce.

If you acquire or use hosted or paid services, you represent and warrant that you do so solely for business purposes and not for personal, domestic, or household use.

5. Software access and licensing

Foxhound software or deployment materials that we make available are subject to the licensing terms, commercial terms, or other written permissions provided by Foxhound AI PTY LTD. Public visibility of code, documentation, or artifacts does not by itself grant rights beyond what is expressly permitted by applicable law or written agreement.

Except to the extent expressly required by law or a separate written agreement, Foxhound does not undertake to provide maintenance, support, updates, hosting, security review, compatibility assurances, or service levels for publicly accessible distributions or materials.

These Terms continue to apply to the website, branding, hosted offerings, commercial relationships, support services, and any separately licensed components or services provided by Foxhound.

6. Accounts and access

• you must provide accurate information when creating an account or placing an order;
• you are responsible for safeguarding credentials and access tokens;
• you must promptly notify Foxhound of suspected unauthorised access or security incidents;
• we may suspend or restrict access where reasonably necessary for security, abuse prevention, legal compliance, or protection of the service.

7. Acceptable use

You must not use Foxhound to:

• break the law or infringe the rights of others;
• interfere with, disrupt, probe, attack, or undermine the security or operation of Foxhound or third-party systems;
• upload, store, or process material you do not have the right to use;
• upload or process unlawful, infringing, defamatory, harmful, deceptive, exploitative, or export-restricted material in breach of applicable law;
• distribute malware, spam, deceptive content, credential abuse, or abusive automated traffic;
• reverse engineer or misuse non-public parts of hosted services except to the extent non-excludable law permits;
• benchmark, mirror, scrape, resell, frame, or create a competing hosted service from non-public parts of Foxhound except to the extent expressly permitted by law or written agreement;
• use Foxhound in a way that creates unacceptable legal, operational, security, or reputational risk for us.

8. Customer data and responsibility

You remain solely responsible for the lawfulness, accuracy, quality, and integrity of data you submit to Foxhound, whether in self-hosted or hosted form. You represent and warrant that you have all rights, consents, notices, and permissions necessary to provide that data and have it processed in connection with the service.

You are responsible for determining whether Foxhound is appropriate for the data and workloads you choose to process, including regulated, confidential, export-controlled, personal, or sensitive information. Unless expressly agreed in writing, Foxhound is not offered as a regulated-industry compliance solution, legal records platform, or guaranteed archival system.

If you self-host Foxhound, you are responsible for your own infrastructure, configuration, backups, retention settings, access controls, data handling, and security posture.

9. Paid services, invoices, taxes, and future pricing

Any hosted or paid Foxhound offering is intended for business, organisational, government, or professional use, not personal, household, or domestic consumer use. If Foxhound offers paid services, subscriptions, implementation work, enterprise services, or managed hosting, you agree to pay the applicable fees, charges, taxes, and other amounts specified at the time of order or in a separate order form, statement of work, or commercial agreement.

Unless otherwise agreed in writing, fees are stated in the nominated currency, exclusive of taxes, non-cancellable, and non-refundable except to the extent required by non-excludable law. Payments may be processed through Stripe or another nominated payment provider. You are responsible for applicable taxes, duties, levies, and similar charges other than taxes based on our net income. Where Australian GST is payable on a taxable supply, you must pay the GST amount in addition to the stated fee to the extent permitted by law.

We may suspend or terminate paid access for non-payment, require payment in advance, charge overdue amounts where permitted by law and agreement, and update pricing prospectively on notice. Any free tier, trial, beta, credit, or promotional access may be modified, restricted, or withdrawn at any time.

10. Intellectual property, trademarks, and feedback

Foxhound retains all rights in the Foxhound service, website, branding, trade names, logos, documentation, hosted product experience, and any materials we create, except for rights expressly granted under a separate written licence or other written agreement.

You retain rights in your own data, subject to the rights you grant to us to host, process, secure, support, and improve the service as contemplated by these Terms and any separate customer agreement.

No right or licence is granted to use the Foxhound name, logos, marks, branding, or trade dress except as expressly permitted by applicable law, a separate written licence, or our prior written consent.

If you provide feedback, suggestions, ideas, enhancement requests, or recommendations, you grant Foxhound AI PTY LTD a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free licence to use, modify, commercialise, and exploit that feedback without restriction or compensation.

11. Beta features and service changes

Foxhound may offer alpha, beta, preview, experimental, community, or early-access features. Those features may be changed, suspended, or discontinued at any time and may carry greater risk than generally available features.

We may modify, improve, replace, or discontinue parts of Foxhound at any time, subject to any separate contractual commitments we have made to paying customers.

12. Third-party services

Foxhound may integrate with or rely on third-party services, repositories, identity providers, payment processors such as Stripe, hosting infrastructure, analytics systems, and model or API providers. We are not responsible for third-party services except to the extent required by law.

13. Disclaimers

To the maximum extent permitted by law, Foxhound is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability, error-free operation, fitness for a particular purpose, merchantability, non-infringement, compatibility with every environment, or that the service will meet every requirement of every user in every jurisdiction.

Foxhound is not legal advice, security advice, compliance advice, accounting advice, regulated recordkeeping infrastructure, or a substitute for independent technical, legal, or operational review by you.

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, right, or remedy that cannot lawfully be excluded, restricted, or modified, including rights under the Australian Consumer Law.

14. Limitation of liability

To the maximum extent permitted by law, Foxhound and its operators, affiliates, contractors, and personnel are not liable for any indirect, incidental, special, consequential, exemplary, punitive, or aggravated loss, or for loss of profits, revenue, goodwill, business opportunity, anticipated savings, data, contracts, reputation, or wasted management time.

We are also not liable, to the maximum extent permitted by law, for loss arising from: third-party infrastructure failures, model-provider outages, customer configuration, customer code, self-hosted deployment decisions, unlawful customer data, security incidents outside our reasonable control, or use of beta/preview features.

To the maximum extent permitted by law, all claims arising out of or relating to the same or related events, acts, omissions, or failures are aggregated and treated as one claim.

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with Foxhound, whether in contract, tort, statute, equity, restitution, or otherwise, is limited to the greater of:

• the total amount you paid to us for the relevant service during the 12 months before the event giving rise to the claim; or
• AUD $100.

If a law implies a guarantee, warranty, or condition that cannot be excluded, our liability is limited to the minimum extent permitted by that law and, where permitted, to resupply of the relevant services or payment of the cost of resupply.

To the maximum extent permitted by law, you must not bring any claim arising out of or relating to Foxhound more than 12 months after the facts giving rise to the claim first occurred or were reasonably discoverable.

15. Indemnity

To the maximum extent permitted by law, you indemnify Foxhound and its operators, affiliates, contractors, and personnel against claims, liabilities, costs, losses, and expenses arising from your unlawful use of Foxhound, your breach of these Terms, your data, or your infringement of third-party rights.

16. Suspension and termination

We may suspend, restrict, disable, or terminate access to Foxhound immediately if we reasonably believe it is necessary for security, legal compliance, abuse prevention, protection of the service, investigation of misconduct, non-payment, sanctions or export compliance, infringement risk, or response to actual or suspected material breach.

We are not required to continue providing access to any free tier, beta, trial, community feature, or unsupported functionality. Where commercially reasonable, we may provide notice, but we are not required to do so where immediate action is reasonably necessary. To the maximum extent permitted by law, suspension, restriction, or termination under this section does not give rise to liability, compensation, or refund except where expressly agreed or required by non-excludable law.

You may stop using Foxhound at any time. Sections that by their nature should survive termination survive termination, including intellectual property, disclaimers, liability limits, indemnities, payments due, privacy-related provisions, and dispute terms.

17. International users, sanctions, and export compliance

Foxhound may be accessed worldwide. You are responsible for ensuring that your use of Foxhound complies with the laws applicable to you in your jurisdiction. We make no representation that Foxhound is lawful or appropriate for use in every jurisdiction.

You must not use, export, re-export, transfer, provide, or permit access to Foxhound in violation of applicable sanctions, trade restrictions, export-control laws, or similar legal requirements. We may restrict access where we reasonably consider it necessary to comply with such laws or reduce related risk.

18. Enterprise agreements and order of precedence

If Foxhound AI PTY LTD and a customer enter into a separate written master services agreement, enterprise agreement, order form, statement of work, or similar signed contract, that agreement will control to the extent of any inconsistency with these Terms for the services covered by that agreement.

Unless otherwise expressly stated in writing, the order of precedence is: signed master services agreement, signed order form or statement of work, applicable data processing addendum for data processing issues only, then these Terms, then website materials and policies to the extent they are not contractual in nature.

19. Force majeure

To the maximum extent permitted by law, Foxhound AI PTY LTD is not liable for delay, failure, or interruption caused by events beyond its reasonable control, including internet failures, cloud or hosting outages, model-provider outages, telecommunications failures, labour disputes, utility failures, cyber incidents, natural disasters, public health events, civil unrest, government action, or other force majeure events.

20. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Continued use of Foxhound after changes take effect may be treated as acceptance of the updated Terms to the extent permitted by law.

21. Notices

We may give notices to you by email, product notification, posting on the website, or other reasonable means. You must ensure your account and contact details remain current.

Legal, billing, and commercial enquiries and formal notices to Foxhound AI PTY LTD may be sent to [email protected] unless and until we publish different contact details for notices.

22. Assignment, waiver, severability, and entire agreement

You may not assign, transfer, novate, or otherwise deal with your rights or obligations under these Terms without our prior written consent. We may assign, transfer, novate, subcontract, or otherwise deal with our rights and obligations in connection with a merger, acquisition, restructuring, financing, asset sale, or group reorganisation.

A failure or delay by Foxhound AI PTY LTD to exercise a right does not waive that right. If any provision of these Terms is unenforceable, the remaining provisions remain in effect to the maximum extent permitted by law.

These Terms, together with any applicable signed agreement and incorporated policies to the extent contractual, constitute the entire agreement between you and Foxhound AI PTY LTD regarding their subject matter and replace prior discussions or understandings on that subject matter.